グローバル情報システム Mgr/Operation Mgr(Connected&Mobility Service)

社名 日産自動車株式会社
勤務地 神奈川県
年収 1000万円 ~ 1400万円

募集要項

JOB ID 442170
職種区分 IT系 / ITコンサルタント、ITアーキテクト、社内SE(アプリ担当)、社内SE(インフラ担当)、社内SE(IT戦略・システム企画)
業務内容
<Main Tasks>
At Nissan we are developing next-generation telematics services and are trying to make 100% connected cars sold throughout the globe except North America Europe and Japan. (in February 2019 the first car model we plan to launch assuming there will be around 7 million units worldwide in two to three years).

Connected car connects devices (cars) global data centers (GDCs) applications (web portals smartphone applications etc.) via Internet communication or wirelessly and provides a new experiences.
Among connected services GDC and application parts you will be responsible for the management work related to collaboration with other departments such as development R&D service planning department etc.
And also Operation manager is responsible for:
-all connected-car service operation and customer service.
-Keeps watching if NISSAN connected car service providing stable safe and qualified service to all customers.
-Improve quality and depth of services across Nissan business locations
-monitoring and managing system capacities to deliver services according to SLAs
-manage service provider(s) and optimize quality/cost of services being received
-expand scope of operations in accordance with Nissan expansion of connected services roll out worldwide
-handle troubles escalated from customer center in Okinawa and solve problems from the technical point of veiw.

<Selling point of this position>
- Challenging position as you can directly affect really huge market with "Sales scale 12 trillion yen" with sales market in over 160 countries worldwide. Big changes in Automotive Market and form of Sales are expected in the near future the system will have strong influence on how as Nissan and automotive makers will show presense and be chosen from cusomers.
- As working at Nissan Global mother Japan you might face difficulty as need to make the best selection by accepting each opinions values from global each areas. However you can feel that you are operating huge organization & site.
求められる経験 <MUST>
-English Skill: Advanced verbal written communication required (ref: TOEIC Score:800 over level. Score is not a must)
-Has communication skill with valious stakeholders such as R&D Engineer Planning person Customer help desk and SIer.

Experience
- Experienced in customer support in a worldwide context
- Experienced in dealing with outsourcer and service providers
- Expertised in WEB app and database system operations and trouble shooting
- Has job experience of system development system operation.

Experience of the car industry:Preferred
TOEIC:730

<WANT>
・people management skill
・experience of handling customer claims/inquiries
・capable to accept different cultures and opinions and communicate positive
・able to work on duties being conscious of equitableness transparency

Experience of the car industry:Preferred
TOEIC:800


雇用形態 その他
年収 年収 1000万円 ~ 1400万円
賞与 不明
勤務時間 不明
<想定残業時間>
20H/月程度
休日
年間休日 121 日
その他休暇

企業プロフィール

事業内容 自動車等の開発、製造、販売。自動車関連商品の開発、製造販売。
業種分類 自動車・輸送機器(メーカー)

その他

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